Privacy policy

Who is responsible

The seller runs this shop and is responsible for your personal data.

Seller: —
Address: —
VAT number: —
Email: —

What we collect

Your name, delivery address, email address and phone number when you place an order.
Your order: products, sizes, prices and order status.
If you create an account: your email address and password (stored encrypted), and your saved favourites.
Payment status from our payment provider. We never see or store your card or bank login details.
Basic technical data needed to run the site safely, such as error logs.

Why we use it

To process and deliver your order, to handle returns and refunds, to answer your questions, to keep your account working, and to meet our legal duties such as bookkeeping and tax. We do not sell your data and we do not use it for advertising.

Who we share it with

To deliver your order, we pass your name, delivery address, email address and phone number to:

Golden Sneakers (Poland), our supplier, which ships your shoes.
DHL, the carrier that delivers your parcel.

We ask for your phone number because the courier uses it for the delivery — for example to reach you if they cannot find the address or nobody is home.

Payments are handled by Mollie (the Netherlands). Our website and database run with hosting providers that process data only on our instructions. We share data with authorities only when the law requires it.

Legal basis

We use your data because it is needed to carry out your order (the contract), because the law requires it (for example accounting rules), or, for site security and error logs, because we have a legitimate interest in keeping the shop safe.

How long we keep it

Order and invoice data are kept for 7 years, as Belgian accounting law requires. Account data are kept until you ask us to delete your account. Messages you send us are kept as long as needed to help you, and no longer than the related order data.

Your rights

Under the GDPR you can ask to see your data, correct it, delete it, limit how we use it, object to its use, or receive it in a common file format. Email us to use any of these rights. If you are not happy with how we handle your data, you can complain to the Belgian Data Protection Authority (dataprotectionauthority.be).

Cookies and local storage

We use only what the shop needs to work: your cart, favourites and — if you sign in — your login session are stored in your browser. We do not use advertising or tracking cookies.