Returns

You have 14 days to cancel your purchase without giving a reason. The 14 days start on the day you (or someone you named) receive the parcel. If your order arrives in several parcels, the period starts when you receive the last one.

Before you send anything, let us know that you want to return your order. Send us your order number and which item(s) you are returning through our contact page. A clear message within the 14 days is enough — you do not have to use a form.

Send the shoes back within 14 days after you told us you are cancelling. They must be unworn, in the original shoebox, with all labels and tags still attached. Please pack the shoebox inside a shipping box so the shoebox itself is not damaged.Return addressThe return address will be published here soon. Until then, contact us and we will give it to you.

You pay the cost of sending the item back to us. Choose a tracked shipping method — it helps if the parcel goes missing.

We refund you within 14 days after we receive the returned shoes, or after you show us proof that you sent them — whichever comes first. The refund includes the standard delivery cost you paid for the order. If you return only part of an order, you get back the price of the returned items; the delivery cost is refunded when the whole order is returned. We pay back using the same payment method you used, at no extra cost to you.

If shoes come back worn, damaged or without their original box or labels, we may deduct the loss in value from your refund. Trying them on briefly indoors, as you would in a shop, is fine.