Terms and conditions

You buy from the seller. FunFam is an authorised reseller supplied by Golden Sneakers.

Seller

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Address

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VAT number

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Email

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You choose your shoes and size, fill in your details and pay. Your order — and the contract between you and us — is final once your payment has succeeded. You then see your order number on the screen; please save it. If you were signed in, the order also appears under My orders. If we cannot deliver an item after all, we tell you and refund the full amount you paid for it.

All prices are in euros and include VAT. The delivery cost is shown before you pay and is added to your order total. The price you see when you pay is the price you pay.

We deliver with DHL to the EU countries you can pick at checkout, for a flat delivery cost. See our shipping page for details. The risk of loss passes to you when you receive the parcel.

Payments are processed securely by Mollie. We never see or store your card or bank login details.

You have at least 14 days after receiving your order to change your mind, without giving a reason. Read how it works on our returns page.

You have the legal guarantee of conformity of at least two years. If something is wrong with your shoes, contact us and we will find a solution — repair, replacement or refund, as the law provides.

Contact us first — we want to solve it. You can also use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr. Belgian law applies, without taking away any protection the law of your own country gives you.

How we handle your personal data is explained in our privacy policy.